Pre Order Policy
Pre-Order and/or Pre-Sale means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your item before it arrives with us.
Please kindly note, Pre-Orders cannot be cancelled/refunded once placed. However, if you wish to change your item to another item which is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued for 1-year use on the online store.
The benefit of purchasing Pre-Order and/or Pre-Sale items is that you will secure your item without risking the item becoming sold out shortly after we list it online.
Demand can be very high on certain items & frequently they can sell out completely via Pre-Order before they physically arrive in stock.
TURNAROUND & TIMEFRAMES FOR PREORDERS
We give an approximate processing time of between 3-6 weeks. Please understand, that this is processing time only and does not include the amount of time it may take for you to receive your order once you receive a tracking number.
Please note dates are not guaranteed and delays may occur. Mainly due to unforeseeable shipment & supplier delays.
The Colosseum Australia is not held liable for any unforeseen delays that may occur if you wish to Pre-Order and/or Pre-Sale an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind or cancellations.
You will proceed through the check out as usual & make full payment when making a Pre-Order and/or Pre-Sale. Your order will only be shipped upon arrival of the ordered Pre-Order and/or Pre-Sale item/s, usually as per the date suggested on the product page at time of order placement.
In an event where the item is not required due to any unforeseen circumstances either by yourself or The Colosseum Australia cancellation of the Pre-Order and/or Pre-Sale may be permitted and a store credit will be issued as per our online store policies.
Important Disclosure: Products may differ in colour to the product as displayed on the website. This can be due to your device you are viewing the product on and we will not be held liable for any minor variations.
Updated January 2020